Shipping & Delivery
Can you deliver to me outside Metro Manila?
Yes, ibitsphil.com delivers products to customers anywhere in Philippines. We have a partnership with multiple trusted courier (lbc, Lalamove,Transportify & others) for deliveries outside our cash on delivery (COD) locations
Can you deliver outside Philippines?
Currently, iBITS Philippines does not deliver outside Philippines.
When will I get my product after I place an order (delivery period)?
Our standard delivery timeline of 1-6 days in Metro Manila and 3-8 days for regions outside Metro Manila. As soon as your order is dispatched from our warehouse, you will receive an email to confirm that your package is on its way. You will also be contacted by our dispatch personnel on the day of delivery.
Do you have an office address?
Yes we do. Our corporate office is located in Makati, Navotas and Cavite. However, since we are an online store, we do not have physical showrooms. Once we receive your order, we will deliver it to your doorstep.
Can I pick up my item instead of having it delivered?
iBITS offers delivery services because of the goal of convenience. We do not encourage our customers to come to our office since products can be brought to their door steps. However, we have several pickup stations in places like SM MOA, SM North Edsa, SM MegaMall, etc. Please visit the checkout page to choose a pickup of your choice from the available options.
How do you charge for shipping?
A charge is applied based on your order weight and your shipping address.
What if I am not home at the time of delivery?
Our dispatch personnel would call you before making the delivery. If you are unavailable to receive your item, a re-delivery will be scheduled within 3 days. Please note that your order will be cancelled after 2 re-delivery attempts.
Can my parcel be delivered to an office address?
Yes. Your parcel can be delivered to any address convenient for you. To make this possible, you must enter your preferred address as your ‘shipping address’ before you checkout.
My items haven’t arrived yet. What can I do?
If you haven’t received your items after the 5th day, kindly contact us on 632 351 71 00 / 0928 153 25 84 or send an email to shop@ibitsphil.com or the you can fill up the online forms (quoting your order number). If you are located outside our COD regions, we urge you to track the progress of your order using your tracking number on our website.
Which locations do you accept Cash on Delivery?
We accept cash on delivery in central areas of and any other town that can be selected as cash on delivery from our website. If you prefer to pay in cash, please make sure you have the exact amount as our delivery men do not carry petty cash.
How do I track my order?
We will send you an email when your order is shipped. You can also send an email to shop@ibitsphil.com to enable us provide you with adequate updates on the status of your order. If you are located outside our COD regions, we will send a tracking code to enable you confirm the status of your order from our logistics partners.
Will I receive all my orders in a single package?
We endeavor send out products readily available as most of our customers appreciate prompt deliveries. If your orders do not come in a single package, be rest assured that the remaining item(s) will also be delivered to you within the delivery timeline.