Frequently Asked Questions – Wholesales

1. Will I be Charged Sales Tax?

   Sales tax will be calculated and collected according to the sub-total of your order.

     All sales transaction in ibitsphil.com are subject to (VAT) Value Added Tax as per required by Philippine Government. (BIR: Value Added Tax)

2. What is your return policy for wholesale?

   
   REGULAR PRODUCTS
   Products must be returned within 7 days of the ship date. The items must be in their original packaging, unused and in salable condition to receive credit.  Customer is responsible for all shipping and handling costs relating to returned merchandise, including initial delivery and return delivery. If multiple warehouses were used to fill your order each item will have to be returned to their respective warehouse.  Items returned may incur a restocking charge of up to 20%. office supplies items, office related items and certain electronic items are not returnable.
   You MUST receive a return authorization from us before merchandise is returned. 

   In order for us to properly refund a return, you must receive a return authorization from us before merchandise is returned.  Please call customer service at (632) 881 4956 for a return authorization # and return instructions.  Any merchandise received without a valid RMA (returned material acknowledgment #) or in poor condition will be refused and returned to sender.
   Please allow up to 15 business days for return processing and credit to appear on your credit card statement.

   Any merchandise received without a valid RMA # or in poor condition will be refused and returned to sender.
   Please allow up to 15 business days for return processing and credit to appear on your statement

   BULK PRODUCTS (Items ending in -BULK)
   Can be returned within 30 days of purchase. These returns are subject to a restocking fee and vary by manufacturer up to 25%. Please note restocking fees are imposed by the manufacturer and are remitted to the manufacturer and ibitsphil.com does not profit from these fees.

   ****CUSTOMER IS RESPONSIBLE for arranging and all shipping costs to the warehouse on the Return Authorization as designated by the manufacturer for the return. ***** PLEASE BE ADVISED the return location is likely not to be local to the customer and the return freight is likely to be substantial, ibitsphil.com does not arrange or pay for the return freight and is not able to provide the amount of the return freight.

   You MUST receive a return authorization from us before merchandise is returned. 

   To arrange for a Return Authorization for a BULK return please call (632) 881-49-56.

3. What if My Items Arrive Defective or I am Missing Something From My Order?

   Please inspect your order carefully for defects and shortages upon receipt.

   Shortages and defective claims must be received within 1 business day of receiving order.

   To report a claim call (632) 881-49-56.  Defective items will be picked up at our expense.  Replacement product will be shipped at NO CHARGE and prepaid COURIER labels will be emailed for your return.
   Defective merchandise must be returned within 7 days of receipt of the prepaid return labels.

   If  the defective product is not returned after 7 days your credit card will be charged for the replacement order.

   The following manufacturers have chosen to handle defective product claims directly. These manufacturers will not allow ibitsphil.com to handle claims directly.

   Please contact the following manufacturers directly for all claims:

    

4. What Are My Shipping Costs?

   Free shipping for most orders over Php 25,000.00 for METRO MANILA
   Orders below Php 25,000.00  is subject to shipping charges or customer can picked it up in our warehouse.

   Shipping Outside METRO MANILA: Delivery Charge have to be applied or arrange by the buyer itself.

5. For FREE DELIVERY on orders over Php 25,000.00 please visit www.ibitsphil.com

   Orders that are not Courier label and require a truck delivery will be charged according to the delivery service truck rate and will be calculated at checkout. The consignee (buyer) have the following options 1)  to pick up personally the items, 2) Pay the delivery service personally once the items arrive at his/her office. 3) Pre-paid the the shipping fee to the delivery company and collecting the items in their branch office.

    

   BULKY RATES

   Your bulky fees is calculated based on weight per item per order

   ITEM DIM WEIGHT	BULKY FEE
   1st 3 kgs +  Per kg	₱ 190.00 + 80.00/Kilo

6. What Payment Methods Are Accepted?

   We accept the following mode of payment:
   1. (For Pre-order Items) 50% down-payment, remaining balance 50% upon confirming the ITEMS have been received by our company from the manufacturer. After receiving the items, customer shall pay the remaining balance of the items before it can be delivered to him/her.

   2. Bank Transfer (BPI, BDO , Metro Bank and other banks)

   3. Payment of cheques are subject for 3 days bank clearance before we can deliver the goods.

   5. Paypal payment (additional 4.4% charges of the total sales invoice will be applied)

1. Other mode of payment (Bank Transfer, Over the counter and etc..) Mode of Payment.
   At our discretion we reserve the right to refuse credit card payments and request prepayment by wire transfer.We  accept Purchase Orders or Open Net 7 credit accounts for Non Governmental organizations (Subject for Approval).

2. Purchase Orders

   PURCHASE ORDERS are only accepted from governmental agencies and school districts that are part of the local government, All wholesale purchase orders must be for orders with a minimum of Php 25,000.00.
   All payments for Purchase Orders must be received within 30 days of receipt of merchandise. Orders will only be shipped to verifiable governmental/school district locations. Purchase Orders shipping to residential locations will be refused.To place an order using a Purchase Order.
   1. Place your order online selecting payment method Purchase Order.
   2. Fax or email a hard copy of your OFFICIAL PURCHASE ORDER to (632) 881-49-56 or sales@ibitsphil.com. Order will not ship without receipt of Purchase Order.Purchase Orders are not accepted from individuals or Non Governmental Agencies and will be cancelled.

   Purchase Orders

   In addition to all the major credit cards, we accept purchase orders from Fortune 1000 corporations, educational institutions, and government agencies. All purchase order terms are Net 30 days. Please fax your purchase order to 881-49-56or email us at sales@ibitsphil.com

   Net 7days Terms:

   You may also apply for credit terms with us by filling out an application form (See Downloads and Forms) with at least three credit references. You may also get a credit application by request via our Contact Us page or by calling (0263) 8814956.
   Checks returned due to insufficient funds could be considered fraud and subject the check writer to prosecution and fines. However, we understand that usually there is no criminal intent and in these circumstances we will only charge the customer a reimbursement for bank fees and other incurred costs.

3. What If I Need To Cancel My Order ?

   Once an order is placed online in most cases it CANNOT be cancelled although we will make every effort to do so. If you place an order and decide to cancel it.
   1. Email us immediately and
   2. Call us immediately if it is during our normal business hours 9 am – 5 pm Philippine Time since a call will get immediate attention and an email may not be viewed promptly. (632) 881-4956.

   An order placed online is often released to the local warehouse within minutes of placement. Once the order is released to the local warehouse it is impossible to stop and is considered shipped. All shipped orders must be accepted by the customer upon delivery and the steps to obtain a Return Authorization must be followed.

   Please do not refuse an order that could not be cancelled. Refused orders are subject to restocking fees and costs related to inbound and outbound freight charges which will be deducted from refund to credit card payment.

    

4. Is Blind Drop Shipping Available?

   We gladly offer Blind Drop Shipping to resellers who want to use us to fulfill orders to their customers at the current website prices. The return address label on the carton and the packing list both read from “Office Products” with not mention of our name. In most cases we can blind drop ship BULK orders, please call with your individual needs. Please be advised that we are unable to blind drop ship or sell for resale Original Brand Hewlett Packard ink and toner products.

   To be set up for Blind Drop Shipping please call (632) 881 49 56.