Returns

What is your returns policy?

We currently have a returns policy of 7 days from the date of delivery to return the product(s) and this applies to all fashion and general merchandise products. If you are dissatisfied with any product you receive, you can request for a refund as long as it meets our conditions.
Click here for more information about how to return a product

I have received a faulty item

We want all our customers to receive top quality goods. If you think there is a fault with an item you have received, you can return it back to us to assess. If any product is unsatisfactory- due to defective workmanship or materials, we will refund you the purchase price if it meets our timeline requirements. Products that pass quality check, and are deemed satisfactory will be returned to you for your use.

I have received my goods but I do not like them

You can return this product to us; as long as it is in the same state it was delivered. If it is within our 7 days return policy timeline, (and it does not fall under the category of products not eligible for return) we will accept this return.

I have received my order but the wrong item was delivered to me

Please call or send us an email to schedule a retrieval of the item. For the item to be returned, it must be in an ‘as new’ state with all the seals and tags intact.

We will work on retrieving this product and processing a refund or new order once this claim is validated, as long as it is within our 7 days returns policy.

Is there anything that I can’t send back for a refund?

For reasons of health and hygiene, we cannot offer refunds on the products below:
• Personal hygiene items (combs, barrettes, hair curlers, hair wigs, hairpieces, and other similar products)

• Cosmetic products
• Any form of underwear
• Jewellery
• Fragrances
• Beauty products
• Books
• Toys

How long have I got to send an item back and get a refund?

We hope you’ll love every ibitsphil.com purchase you make. But if you ever need to return an item, you can do so within 7 days from the delivery date.

I was charged a shipping charge. Will it be refunded when I return my product?

Yes. We offer full refunds for returned defective products only.

How will I receive my refund?

After an item is retrieved, we refund the full cost of eligible purchases by:
1. Pre-paid orders are refunded via card reversal.
2. Cash on Delivery orders are refunded via bank transfer.
3. There is also the possibility of a voucher if the customer desires.

How long will the refund process take?

After your item is retrieved and assessed, your claim is validated, your refund will be processed within 1-2 days.

I have not received my refund yet. What do I do?

You will receive an email once your refund has been processed. Refunds to bank accounts are posted the same day. However, for some banks, there may be delay depending on the bank’s processing business days. If you have not received an email regarding your returns after 8 days from retrievals in Metro Manila and 14 days from retrievals outside Metro Manila, please email us at info@ibitsphil.com